Privacy Policy

Effective Date:06/26/2025
Business Name: Keystone Pathways
Website: keystone-pathways.com

1. Introduction
Welcome to Keystone Pathways. We provide life coaching services to individuals recovering from illness, mental illness, addiction, and eating disorders. We are committed to protecting your privacy and the confidentiality of your personal and sensitive information. This Privacy Policy explains how we collect, use, store, and protect your data and your rights regarding that information.

2. Information We Collect

Personal Information

We may collect:
• Full name
• Email address
• Phone number
• Home or mailing address
• Billing and payment details
• Emergency contact (if required)
• Any information you choose to provide during coaching sessions or on forms

Sensitive Information

Due to the nature of our services, you may voluntarily disclose:
• Medical or mental health history
• Recovery status
• Life experiences or trauma
• Emotional or behavioral information

We treat all sensitive information with the highest confidentiality.

Automatically Collected Information

When you visit our website, we may collect:
• IP address
• Device and browser information
• Pages visited and time spent on the site

This data is used solely for website functionality and analytics.

3. How We Use Your Information
We use your information to:
• Deliver personalized coaching services
• Maintain records as required for ethical practice
• Schedule sessions and manage appointments
• Communicate with you about services and updates
• Process payments and manage billing
• Improve our services and website functionality
• Comply with legal obligations

4. Legal Basis for Processing (GDPR Compliance)
If you are located in the EU or UK, we process your data based on:
• Consent: You have provided clear permission.
• Contract: Necessary to perform the service you requested.
• Legal obligation: Compliance with laws or regulations.
• Legitimate interests: For operations such as scheduling and record-keeping.

5. Confidentiality and Disclosure
Your information is never sold and is shared only when:
• You give explicit written consent
• Required by law or court order
• Needed to prevent serious harm to yourself or others
• Required for a medical emergency

We uphold strict confidentiality as part of our professional and ethical obligations.

6. Data Storage and Security
We take strong precautions to protect your data:
• Encrypted cloud storage and secure databases
• Password-protected access and secure software
• Access restricted to authorized personnel only

We retain your information only as long as needed for legal, operational, or ethical reasons. When no longer needed, it is securely deleted or anonymized.

7. Your Rights
Depending on your location, you may have the right to:
• Access a copy of your personal data
• Request correction or deletion
• Withdraw consent
• Restrict or object to processing
• File a complaint with a data protection authority

8. No Services for Minors
Keystone Pathways provides coaching exclusively to individuals aged 18 and over. We do not knowingly collect, store, or process information from minors. If we become aware of data collected from someone under 18, it will be promptly deleted.

9. Third-Party Services
We use trusted third-party services (e.g., payment processors, scheduling platforms, secure video conferencing) that comply with data protection standards. These providers are contractually obligated to protect your information. However, we are not responsible for their independent privacy practices.

10. HIPAA Compliance (Voluntary)
While life coaching is not classified as healthcare and not subject to HIPAA, Keystone Pathways voluntarily applies HIPAA-aligned privacy principles when handling any health-related information. All such data is treated with utmost care and confidentiality.

11. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect legal, operational, or service-related changes. We will notify you via email or by posting the updated policy on our website.

12. Contact Us
For any privacy-related questions or requests, contact:
Keystone Pathways
Email: info@keystone-pathways.com
Phone: 585-694-5326
Website: keystone-pathways.com